Meet Your Client Success Team: Paige Tibbles

One of the newest members of Chimp’s Client Success Team, Paige Tibbles is here to answer your questions with an energetic eagerness to help. She came to Chimp pumped about the opportunity to make a difference in the world and help others do the same.

Meet Paige Tibbles

Paige has worked with Chimp for three months.

Nickname: Tibbs, Tibbles ‘n bits, Tibblees, etc. I do not condone any of them.

What brought you to Chimp?  
I was initially introduced to Chimp by a girlfriend who previously worked here. She raved about the impact that Chimp creates on a daily basis, and how much she enjoyed being part of the culture. A company’s culture is one of the most important aspects for me, and Chimp’s is incredible. It is inspiring to be surrounded by such an intelligent and passionate group of people. I was also very motivated to begin a career where I would be able to make a difference in a meaningful way. Chimp was the perfect fit.

What’s your favourite part of your job?
There is a lot of satisfaction that comes from being able to help someone solve a problem. I also really enjoy the diversity of my position, and the fact that every day is different. Lastly, it is incredible being able to witness the impact that Chimp users are making in their communities, and in the world.

What project are you most proud of?
Currently I’m dealing with uncashed Chimp cheque donations that we have mailed out to charities. Our accountant systematically checks to make sure the cheques we’ve sent out have been cashed, and if the cheques remain outstanding, or if they have become stale-dated, she will flag them in our system. We feel it’s imperative to contact each of those charities in order to understand why they have not cashed their cheques. At this time, I’ve contacted over 120 charities. Many charities have simply misplaced their cheques, or did not receive them (due to change of address or mail loss). They are very thankful for the offer to re-issue and re-send the cheques. It is crucial to us that all donations in Chimp’s system are accounted for, and that all donors’ gifts reach the intended charities.

Also, during my first month at Chimp, I drafted a Standard Operating Procedure, in order for our team to be consistent in our responses and support. As a new team member, it felt great to be able to make such a strong contribution to how our team will operate moving forward.

What’s the first thing you do when you get to your desk every morning?
I place my items at my desk, and head into the kitchen. I make a fruit salad, combining the fresh fruit we get delivered to the office, and my own. I’ll grab a cup of the “good coffee” (we have two options, and arguably there is a favourite), and a glass of water. When I get back to my desk, I’ll pour a bowl of almonds, check my email, and read any Help Scout tickets that have come in overnight. Clockwork.

What cause is most meaningful to you and why?
There are a few different causes that are particularly meaningful to me. I am passionate about animals and their welfare. Hodgkin’s Lymphoma is also a cause that is close to my heart because my boyfriend is a survivor. Lastly, we have a very close family friend who was diagnosed with ALS 25 years ago. Anne is a quadriplegic who can neither speak nor walk, and she breaths with the help of a ventilator. Despite these physical limitations, she gives back to her community immensely. This month Anne arranged for almost 100 care packages to be pieced together and delivered to the local women’s shelter. It would be incredible if a cure for ALS were discovered.

What’s your favourite way to spend the weekend?
I really enjoy discovering new hiking trails near the ocean, and going for walks in the forest. I have a little Morkie named Kola, so I try to take her places where she’s able to run around off leash.

I am also quite a homebody; my idea of a good time involves being cuddled up on the couch on a rainy day, watching an interesting documentary, with a good glass of red wine, and a fire burning.

If you could wave a magic wand and change one thing in the world, what would it be?
I would eliminate animal abuse and suffering.

Tell us something most people don’t know about you
I am extremely fascinated by forensic behavioral sciences and abnormal psychology. Real life murder mysteries are my thing. I could watch Dateline NBC all day! Also, I put spicy powdered cayenne pepper on everything I eat.