Frequently Asked Questions

About CHIMP

What is CHIMP? What is a CHIMP Account? What can I do with a CHIMP Account? Why is it called CHIMP? Who runs CHIMP? What is the CHIMP: Charitable Impact Foundation? How do I get a CHIMP Account? How much does it cost? Does my CHIMP Account pay interest? Is money added to my CHIMP Account refundable? How long can money sit in a CHIMP Account? Is the money sitting in my CHIMP Account invested? How can I close my account with CHIMP? How do I know CHIMP is trustworthy? Is CHIMP secure? Where does the charity info come from? What are the different kinds of CHIMP Accounts? What is your business number?

Tax Receipts

Why do I get a tax receipt when I add money instead of when I give it away? Can I get a tax receipt in someone else's name? What are tax receipts for? When do I get a tax receipt? Where can I find my tax receipt?

Your Account

Can I change my account name? How can I change my email notification preferences? How can I change my primary email address? Why would I add multiple email addresses to my CHIMP Account?

Adding Money

How do I add money to my CHIMP Account? Why is adding money called a donation? Is there a minimum amount I can add at one time? Is there a maximum amount I can add at one time? Why would I set up a recurring donation? What if I'm using a credit card in someone else's name? Are there fees when I add money? How do I get a donation matched? Can someone else add money to my account? How do charges on my credit card appear? How do I add money by cheque?

Giving Money

Who can I give money to? How do I give to a charity? How do I give money to a friend? How do I give money to a Giving Group? When is the money I give received? What happens if a friend doesn't claim the money I give? What if the charity I want to give money to isn't listed? How do I support a friend raising money for a charity? Can I give money to someone who doesn't have an account with CHIMP? Why can't a Group or a Campaign with a Matching Campaign send money?

Giving Groups

What's a Giving Group? How does a Giving Group work? What's the difference between a private Giving Group and a public one? What can I do with money raised by my Giving Group? How much does a Giving Group cost? What can I do in a Giving Group? Can I give to a Giving Group anonymously? How do I leave a Giving Group? Do I get a tax receipt when I give money to a group? How do I start a Giving Group?

Giving Group Administrators

How do I give money from a Giving Group? What can I do to manage my Giving Group? Can a group have more than one administrator? How do I make someone an administrator? How do I remove an administrator? How can I stop being an administrator for a Giving Group? How do I change the description for a Giving Group? How do I change the logo for a Giving Group? How can I invite people to join a Giving Group? Can I share my group and get other people to join? How do I remove (or ban) someone from my Giving Group?

Charity CHIMP Account

How do I install the widget on my website? How much does the widget cost? What reporting and notifications are available?