Welcome to the Chimp website (the "Site"). The Website is operated by Chimp Technology Inc. and allows you to use and receive various services offered by Chimp Services Inc. and Chimp: Charitable Impact Foundation (Canada). For ease of reference, Chimp Technology Inc., Chimp Services Inc. and Chimp: Charitable Impact Foundation (Canada) are collectively referred to as the "Chimp Group", "we", "our" or "us".
Your privacy is very important to us. We are dedicated to protecting your privacy and safeguarding your personal information. This policy and any related information is available at all times on our Site chimp.net, or upon request to our Privacy Officer (firstname.lastname@example.org).
At the Chimp Group, for individual and group giving we consider all information that you provide to us or that can be linked to you through your use of the Site to be your personal information and personal information of the group’s members. For corporate giving, all information that you provide to us or that can be linked to the corporate donor through your use of the Chimp Group is considered information about the corporate donor and is not considered to be personal information, except, where applicable, any employee’s email or other electronic address provided to us in connection with the corporate donation.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (Canada), the Privacy Act (Canada) and all provincial statutes that regulate the treatment of Personal Information in the private and public sectors. This policy applies to individuals who access our Site. This policy may change over time. We may add, change or remove portions of this Policy when we feel it is appropriate. Such changes become effective upon posting, so please check the Site regularly for any updates.
By accessing this Site, you agree that any personal information that you may provide or that may be generated from your use of the Site may be collected, used, stored and disclosed as described in this policy.
The Chimp Group is committed to maintaining the accuracy, confidentiality and security of your personal information. As part of this commitment, the Chimp Group has adopted the following ten principles, based on the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information.
Collecting personal information about you is essential to our being able to provide the services offered by the Chimp Group. While the personal information we collect may come directly from you, it may also be provided by our affiliates, agents or other third parties to whom you have given your consent to provide us with your personal information. The Chimp Group collects, uses and discloses personal information it receives in accordance with this policy.
Personal information may be used:
as required or permitted by applicable law.
Your personal information may be shared between various members of the Chimp Group as reasonably necessary in connection with our services.
Personal information may also be used for other purposes, subject to the Chimp Group obtaining your prior consent for such use.
The Chimp Group retains personal information only as long as we are required to for our business relationship or as required by Federal or Provincial laws, subject to reasonable industry practices for records retention. The Chimp Group has appropriate procedures in place with respect to the destruction, deletion and disposition of personal information when it is no longer required by the Chimp Group, subject to applicable law.Back to top
In addition to the consent that you provide under this policy through accessing the Site, consent may be obtained in various ways. We may obtain your express consent or we may determine that consent has been implied by the circumstances. Express consent could be in writing (for example in a signed consent, e-mail or application form), or verbally in person or over the telephone. When we receive personal information from you that enables us to provide you with a requested product or service, your consent to allow us to deal with that personal information in a reasonable manner would be implied.
Providing us with your personal information is always your choice. When you request services from us, we ask that you provide information that enables us to respond to your request. In doing so, you consent to our collection, use and disclosure to appropriate third parties of such personal information for these purposes. You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above. Your consent remains valid even after the termination of our relationship with you, unless you provide us with written notice that such consent is withdrawn. By withdrawing your consent, or not providing it in the first place, you may limit or even prevent us from being able to provide you with the products or services desired.
There are also legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. For example, this exception would apply if we must comply with a court order or regulatory demands.Back to top
It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. You have the right to access, verify and amend the information we have about you. We rely on you to keep us informed of any changes, such as a change of email, address, your legal name or any other circumstances. You can update this information on the Site at the Account Settings page for your Chimp Account.
Despite our best efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let us know and we will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from us. Please ensure that your Account Settings information for your Chimp Account is up-to-date, correct and complete at all times.Back to top
At the Chimp Group, we employ physical, electronic and procedural safeguards to protect our systems and all personal information under our control against unauthorized access and use. All safety and security measures are appropriate to the sensitivity level of the information collected.
Our service providers and agents are contractually required to maintain the confidentiality of your personal information, and may not use the information for any unauthorized purpose.Back to top
If you are making a donation to any organization or institution that is subject to either federal or provincial public sector "freedom of information" or "access to information" legislation, then please note that information concerning your donation may disclosed to third parties pursuant to the procedures available under those laws.Back to top
If there is a dispute between you and the Chimp Group regarding your personal information or this Policy, you agree to use reasonable efforts to resolve such dispute with the Chimp Group informally and to consult and negotiate with the Chimp Group in good faith to reach a fair and equitable solution. If the dispute is not resolved through an informal process within thirty (30) days, either party may consult the Privacy Commissioner of Canada or a relevant provincial privacy commissioner.Back to top
Information on the Site may be located in or accessed from outside of Canada or sent to others outside of Canada. Please note that any personal information that is outside of Canada may be subject to access by law enforcement and government authorities having jurisdiction in those countries in which the information is located.Back to top
Please contact our Privacy Officer to obtain further information about our policies and procedures or if you have any unresolved enquiries or concerns. Our Privacy Officer can be contacted as follows:
Mail: Suite 1250 - 1500 West Georgia St., Vancouver, BC, Canada, V6G 2Z6
Attention: Privacy Officer